Delivery / Shipping Charges
Mail-order Tea Business – delivery within Germany
Orders exceeding €50.00 qualify for free delivery within Germany. A €3.80 shipping charge applies to orders under €50.
Your benefit: We do not apply surcharges for small quantity orders nor for payments made by PayPal or via Sofortüberweisung.de. We ship our goods via DHL, the Deutsche Post AG international parcel service, and also deliver to DHL packstations. Time of departure (via DHL) 1-3 days.
Fast delivery and prompt customer service
We guarantee a fast and reliable delivery. 95% of all orders that can be shipped immediately are shipped within 24 hours of receipt of payment and often on the same day. If you have a customer account view your order status under “My account” at any time (this option is not available if you place your order as a “guest”). Our customer service team is always happy to help via email or over the phone with any questions you may have regarding your order or the delivery of your items.
Mail-order Tea Business – delivery outside of Germany
When delivering abroad we use the DHL WELTPAKET service. Shipping charges for those countries where delivery is possible can be found below:
Shipping Zone 1 (Austria)
- Post and packing : € 8.00
- Orders exceeding € 150 qualify for free delivery!
- Time of departure (via DHL) 3-5 days.
Shipping Zone 2 ( Andorra, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Norway, Poland, Portugal, Romania, San Marino, Sweden, Switzerland, Slovakia, Slovenia, Spain, the Netherlands, Hungary, Cyprus)
- Post and packing : € 12.00
- Orders exceeding € 250 qualify for free delivery!
- Time of departure (via DHL) 4-6 days.
For deliveries to non-EU countries (Switzerland, Liechtenstein) additional duties, taxes and fees apply. For more information please refer to: www.admin.ch
Cash on delivery shipment (Germany only)
On request, we are able to dispatch goods as a cash on delivery shipment within Germany. Please note that different charges apply depending on the order amount.
- Orders up to €50: €10 post and packing
- Orders exceeding €50: €6.20 post and packing
Methods of Payment available in our Tea Shop
We offer the following payment methods: advance payment (via bank transfer), cash on delivery, Sofortüberweisung.de (instant online bank transfer service), credit card and PayPal. Please note that the ‘payment by invoice’ option cannot be used on your first order because it is only available for regular customers. Whatever your payment method you will receive a detailed VAT invoice. For further information regarding payment methods please click here.
Pick up of the order at our store
Is it possible for me to collect my goods at your premises? Yes, that’s possible. You are welcome to collect your consignment from our Tea Shop in Herzberg/Elster, in the south of Brandenburg. Our opening hours are: Monday – Friday 8:00 – 16:00 (local time). Tel: +49 (0) 3535-242515