03535-242515 (Mo-Fr 9 bis 16 Uhr)
Versandkostenfrei ab € 50,- (DE)
Teeladen Herzberg seit 2007

Delivery / Shipping Charges

Mail-order Tea Business – delivery within Germany

Orders exceeding €50.00 qualify for free delivery within Germany. A €3.80 shipping charge applies to orders under €50.

Your benefit: We do not apply surcharges for small quantity orders nor for payments made by PayPal or via Sofortüberweisung.de. We ship our goods via DHL, the Deutsche Post AG international parcel service, and also deliver to DHL packstations. Time of departure (via DHL) 1-3 days.

Fast delivery and prompt customer service

We guarantee a fast and reliable delivery. 95% of all orders that can be shipped immediately are shipped within 24 hours of receipt of payment and often on the same day. If you have a customer account view your order status under “My account” at any time (this option is not available if you place your order as a “guest”). Our customer service team is always happy to help via email or over the phone with any questions you may have regarding your order or the delivery of your items.

Mail-order Tea Business – delivery outside of Germany

When delivering abroad we use the DHL WELTPAKET service. Shipping charges for those countries where delivery is possible can be found below:

Shipping Zone 1 (Austria)

  • Post and packing : € 9.00
  • Orders exceeding € 150 qualify for free delivery!
  • Time of departure (via DHL) 3-5 days.

Shipping Zone 2 ( Belgium, Czech Republic, Denmark, France, Great Britain, Italy, Luxembourg, Norway, Poland, Portugal, Romania, San Marino, Sweden, Switzerland, Slovakia, Slovenia, Spain, the Netherlands, Hungary, Cyprus)

  • Post and packing : € 13.00
  • Orders exceeding € 250 qualify for free delivery!
  • Time of departure (via DHL) 4-6 days.

Shipping Zone 3 ( Great Britain)

  • Post and packing : € 12.00
  • Orders exceeding € 250 qualify for free delivery!
  • Time of departure (via DHL) 4-6 days.

In the case of deliveries to countries outside the European Union (Switzerland, Liechtenstein, Great Britain, Norway), further costs may be incurred in individual cases for which we are not responsible and which are to be borne by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found, for example, at http://ec.europa.eu/taxation_customs/dds/cgi-bin/tarchap?Lang=DE and on import turnover tax at http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.

Norway:

https://www.toll.no/en/l/languages/de/norwegische-zollbestimmungen/

For countries with a customs obligation, we will provide the necessary customs documents with information on the value of the goods. A shipment / declaration as a gift consignment is therefore not possible.

Cash on delivery shipment (Germany only)

On request, we are able to dispatch goods as a cash on delivery shipment within Germany. Please note that different charges apply depending on the order amount.

  • Orders up to €50:  €10 post and packing
  • Orders exceeding €50:  €6.20 post and packing

Methods of Payment available in our Tea Shop

We offer the following payment methods: advance payment (via bank transfer), cash on delivery, Sofortüberweisung.de (instant online bank transfer service), credit card and PayPal. Please note that the ‘payment by invoice’ option cannot be used on your first order because it is only available for regular customers. Whatever your payment method you will receive a detailed VAT invoice. For further information regarding payment methods please click here.

Pick up of the order at our store

Is it possible for me to collect my goods at your premises? Yes, that’s possible. You are welcome to collect your consignment from our Tea Shop in Herzberg/Elster, in the south of Brandenburg. Our opening hours are: Monday – Friday 9:00 – 16:00 (local time). Tel: +49 (0) 3535-242515

Shipping Charges (German Text)

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